Terms of purchase

Store identification

Valentina Calzature Snc Via Nazionale 98/r 50123 Firenze Italy Tel. +39055284980 p-IVA 03653670483

Terms and conditions

Orders placed by the customers imply they accept all the present terms and conditions.

Validity of our offers

The items displayed on the website are available until depletion of stocks.
In the event of debit or payment of an item that is unavailable, Valentina Calzature shall offer the Customer a credit note or refund within 15 days.
Valentina Calzature shall send an email to any Customer who has placed an order for an item which is unavailable.

Presentation of products

All products for sale are described and presented as accurately as possible. However, Valentina Calzature Snc cannot be held responsible for any errors or omissions which may occur in this presentation. Also the pictures may differ slightly in the colour of the article, due to different screens or different nuances always present in genuine leather.

Price of products

All prices are listed mainly in Euros, inclusive taxes. We reserve the right to change prices if there is a change in our taxes. These changes may be passed on in the price of the items without previously informing the customer.
Valentina Calzature Snc will not be held responsible for refunding taxes or for custom duties on purchases made by customers outside EU, European Union.
Valentina Calzature Snc reserves the right to change the prices at any time but products are invoiced at the price applicable when the order is registered.

Discount codes cannot be used on already discounted items unless stated otherwise and they are only applicable on available Valentina Calzature Snc products. Valentina Calzature Snc reserves the right to remove the promotion at any time without prior notice.

Ordering and Secure Payment


By confirming an order, the customer accepts the present Terms and Conditions.
If the customer has a discount, he/she must enter in the discount code in the space provided on the payment page.

Payment by Credit or Debit card

The Customer confirms their billing address, the product, and the total price. The Customer then provides their card number, the corresponding expiry date, and the security code. The Customer finalises the payment by clicking on the button "Confirm"

Payment Default

Valentina Calzature Snc reserves the right to refuse to follow an order placed by a consumer that has not totally or partially paid a preceding order or with whom a payment dispute is being handled.

Payment security

In order to ensure secure payments, Valentina Calzature Snc uses the secure payment service provided by PayPal and Stripe


Delivery times given are in reference to the order date, and presented in working days (Saturdays, Sundays and bank / national holidays are not taken into account for calculation of delivery time). In case of force majeur, Valentina Calzatura Snc can not be held responsible for any delay in delivery.

Money-back Guarantee

All items purchased at Valentina Calzature Snc may be returned. Can be returned for an exchange or refund.
To be accepted, returns should meet the following conditions:
- The product should not have been worn outside. It should be in new condition.
- The product must be returned within 14 days of delivery of your order.


The return shipping and fees are on the customer

Gift cards and money-off vouchers

Gift cards and money-off vouchers are non-refundable and have no monetary value. However, products purchased using vouchers and coupons may be returned for an exchange, or a credit note if the items are no longer in stock.

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